Returns/exchanges must be made within 30 days of invoice date from Flaming River and must be called in for authorization prior to return. Freight must be prepaid and include a copy of the invoice. (Any shipment received without paperwork will be refused) Returns are subject to a 15% handling fee (minimum $15.00). Freight and polishing charges are non-refundable. Product that has been cut, scratched, painted or installed cannot be returned. An RMA number must be obtained from Flaming River Industries (800-648-8022) and be clearly marked on the outside of the box.